FAQs
Frequently Asked Questions
Looking for a little help? Find answers below about shipping, your order, and ProSeed Wellness products and services.
Shipping & Tracking
When will my order ship?
Most orders are prepared for shipment within 1–2 business days. Custom or made-to-order products may require 5–10 business days.
Processing times may be longer during holidays, product launches, unusually high order volumes, severe weather, or other circumstances beyond our control.
How long does delivery take?
After processing, standard U.S. delivery typically takes approximately 1–5 business days. Delivery dates shown at checkout or provided by a shipping carrier are estimates and are not guaranteed.
Where will my order ship from?
Orders are generally prepared and shipped from Michigan, United States. Some products may be fulfilled from other U.S.-based facilities or warehouses. Items from the same order may occasionally arrive in separate packages or at different times.
How can I track my order?
When tracking is available, you’ll receive a shipping confirmation email with your tracking information. Please allow up to 48 hours for the carrier’s tracking system to update.
Still waiting for an update after that time? Email orders@proseedwellness.com with your order number, and we’ll help you check on your order.
Do you offer free shipping?
We offer free standard U.S. shipping on qualifying orders of $75 or more after discounts and before taxes.
Do you ship internationally?
International shipping may be available to selected destinations shown at checkout. Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
International delivery times vary, and customs processing may cause delays.
Order Help & Returns
Can I change or cancel my order?
Need to make a change? Email orders@proseedwellness.com as soon as possible with your order number. We’ll try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or been shipped.
If the order has already shipped, it will be subject to our Return and Refund Policy.
I entered the wrong shipping address. What should I do?
Email orders@proseedwellness.com immediately with your order number and the correct address.
We will try to update the address before shipment, but changes are not guaranteed once an order has entered processing. Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order is returned or must be reshipped because of an incorrect or incomplete address.
What is your return policy?
Eligible physical products may be returned within 30 days after delivery. Products must be unopened, unused, and in their original packaging.
For hygiene and safety reasons, opened cosmetics, skincare products, personal-care products, and aromatherapy products cannot be returned unless they arrived damaged, defective, or incorrect.
Customers are generally responsible for return-shipping costs unless the return resulted from an error by ProSeed Wellness. Please review our complete Return and Refund Policy before sending a return.
What if my order arrives damaged, leaking, defective, or incorrect?
Email orders@proseedwellness.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging.
Please retain the product and all packaging until we respond, as they may be needed to evaluate the claim.
My tracking says “delivered,” but I cannot find my package. What should I do?
First, check around the delivery location, with other household members or neighbors, and with the shipping carrier. Carriers occasionally mark packages as delivered shortly before they arrive.
Still can’t find it? Email orders@proseedwellness.com with your order number and tracking information, and we’ll help you determine the next steps.
Products & Services
Why might my product look or smell slightly different from a previous order?
Many ProSeed Wellness products contain botanical, naturally derived, or minimally processed ingredients. Natural variations in color, aroma, and texture may occur between batches and do not necessarily indicate a problem with the product.
Should I patch-test a new topical product?
Yes. We recommend testing a small amount on a limited area of skin before broader use, especially if you have sensitive skin or known allergies. Discontinue use if irritation occurs.
Always follow the directions and warnings provided with the product. Consult a qualified healthcare professional if you are pregnant, breastfeeding, taking medication, managing a medical condition, or considering use on a child.
Are ProSeed Wellness products intended to treat medical conditions?
Unless expressly stated otherwise, our products are cosmetics, personal-care products, or aromatic products. They are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Information provided on our website is educational and is not a substitute for advice from a qualified healthcare professional. Please review our Medical Disclaimer for additional information.
What are aromatherapy consultations?
Our aromatherapy consultations are personalized educational wellness services. They do not provide medical diagnosis or treatment and do not replace care from a licensed healthcare professional.
Please review the consultation description and applicable cancellation terms before booking. Consultation appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, are nonrefundable.
Can digital products be returned?
Digital downloads and other digital products are nonrefundable once they have been delivered or accessed, except where otherwise required by law.
What currency are prices shown in?
All prices are displayed in U.S. dollars (USD), unless another currency is shown through your selected market or checkout settings.
Need a Hand?
Email orders@proseedwellness.com and include your order number when contacting us about an order. We generally respond within 1–2 business days.