Refund policy
We want you to feel confident when ordering from ProSeed Holistic Wellness. Please review the policy below before requesting a return.
Returns of Physical Products
We accept return requests within 30 days after your order has been delivered.
To be eligible for a return, the product must be:
- Unused and unopened;
- In its original packaging; and
- In the same condition in which it was received.
For health, hygiene and product-integrity reasons, opened or used skincare, personal-care, aromatherapy and cosmetic products cannot be returned unless they arrived damaged, defective or incorrect.
Before returning any product, contact us at orders@proseedwellness.com with your order number and reason for the return. Returns sent without prior authorization may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery at orders@proseedwellness.com.
Include your order number and clear photographs of the product, packaging and shipping container. After reviewing the information, we will work with you to provide an appropriate replacement, store credit or refund.
Please retain the product and its packaging until your claim has been resolved.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare, cosmetic, personal-care or aromatherapy products;
- Gift cards;
- Downloadable or digitally delivered products;
- Customized or personalized products;
- Consultation services that have already been provided;
- Items marked “final sale” at the time of purchase; and
- Products returned more than 30 days after delivery.
If you are uncertain whether your item is eligible, please contact us before sending it back.
Digital Products and Educational Materials
Because digital products are delivered or made accessible immediately, downloadable guides, educational materials and other digital content are non-refundable once access or delivery has been provided.