Shipping policy
Last updated: September 23, 2026
This Shipping Policy applies to physical products purchased directly from ProSeed Holistic Wellness through proseedholisticwellness.com.
Order Processing
Most orders are prepared for shipment within 1–2 business days after payment has been successfully processed.
Orders are not processed or shipped on weekends or federal holidays. Processing times may be extended during holidays, product launches, high-demand periods, severe weather or other circumstances outside our reasonable control.
Custom-made, personalized or made-to-order products may require 5–10 business days before shipment. Any different processing time will be stated on the applicable product page when possible.
Shipping Rates
Available shipping methods and charges are displayed during checkout before payment is completed.
Shipping charges are based on factors such as destination, package weight, package dimensions and selected delivery method.
Free U.S. Shipping
We offer free standard U.S. shipping on qualifying orders of $75 or more after discounts and before taxes.
Free shipping applies only to eligible retail orders shipped to a single address within the United States. It does not apply to expedited shipping, wholesale orders or other orders specifically excluded from the promotion.
Delivery Estimates
After an order has been processed, standard domestic delivery generally takes approximately 1–5 business days, depending on the destination and carrier.
Delivery estimates are not guaranteed. Carrier delays, weather, holidays, transportation interruptions and other circumstances outside our control may affect delivery time.
Selecting an expedited shipping option, when available, shortens the carrier’s estimated transit time but does not eliminate order-processing time unless expressly stated during checkout.
Tracking Information
When tracking is available, you will receive a shipping-confirmation email containing the tracking number after your package has been prepared for carrier pickup.
Tracking information may take up to 48 hours to update after the shipping confirmation is sent.
Shipping Origin
Orders are generally prepared and shipped from Michigan, United States. However, some products may be fulfilled from other U.S.-based facilities or warehouses.
Items from the same order may occasionally arrive in separate packages and at different times. When available, tracking information will be provided for each shipment.
Customer pickup is not available at this time.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at orders@proseedwellness.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has entered processing or been transferred to the carrier.
ProSeed Holistic Wellness is not responsible for delays, delivery failures or additional costs caused by an incorrect or incomplete address supplied by the customer.
If a package is returned to us because of an incorrect address, failed delivery or refusal, the customer may be responsible for additional shipping charges before the order can be resent.
Lost, Delayed or Marked-Delivered Packages
Once a package has been transferred to the carrier, delivery is subject to the carrier’s operations and policies.
If tracking has not updated for an extended period or a package appears lost, contact us so we can assist with reviewing the shipment or initiating a carrier inquiry.
If tracking shows that a package was delivered but you cannot locate it:
- Verify the shipping address on your order;
- Check entrances, mailrooms and other secure delivery locations;
- Ask household members, neighbors or building management whether they accepted it;
- Allow one additional business day, because some carriers mark packages delivered shortly before completing delivery; and
- Contact the carrier and then notify us at orders@proseedwellness.com.
We will make reasonable efforts to assist, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied with the order.
Damaged, Leaking or Incorrect Orders
Inspect your order promptly after delivery.
If an item arrives damaged, leaking, defective or incorrect, contact us within 7 days of delivery at orders@proseedwellness.com.
Include your order number and clear photographs of:
- The affected product;
- The internal packaging;
- The shipping container; and
- The shipping label.
Keep the product and all packaging until the claim has been resolved. Approved claims will be handled in accordance with our Return and Refund Policy.
Temperature-Sensitive Products
Some natural balms, butters and oils may soften, melt, solidify or change texture during seasonal temperature changes and transportation.
These changes do not necessarily affect product quality. If a balm arrives softened, keep the container upright and allow it to return gradually to room temperature before opening.
If the container is damaged, leaking or otherwise compromised, contact us within 7 days and provide photographs.
Essential Oils and Shipping Restrictions
Certain essential oils or other products may be subject to carrier, air-transport or destination restrictions.
Available shipping methods may therefore differ by product or destination. We may remove a restricted item from an order, contact you to select an alternative shipping method or cancel and refund the affected item when shipment is not legally or operationally available.
International Shipping
International shipping is available only when an eligible destination and shipping option appear during checkout.
International customers are responsible for applicable customs duties, import taxes, brokerage charges and other fees imposed by the destination country. These charges are not included in the product price or shipping charge collected by ProSeed unless expressly stated during checkout.
Customs processing may delay delivery. ProSeed Holistic Wellness is not responsible for delays caused by customs authorities or for products prohibited or restricted by the destination country.
Orders returned because duties were unpaid, delivery was refused or destination restrictions prevented delivery may be refunded only as permitted by our Return and Refund Policy, less applicable shipping and return costs.
Digital Products and Consultations
Digital downloads and virtual consultations do not require physical shipping.
Delivery and access instructions for digital products will be provided electronically. Appointment information for consultations will be sent through the booking or communication method used at purchase.
Policy Changes
We may update this Shipping Policy to reflect changes in our shipping practices, carrier requirements or legal obligations.
The current version will be posted on the Site with an updated “Last updated” date.
Contact Us
For shipping questions, contact:
ProSeed Holistic Wellness
ProSeed Holistics LLC
3128 Walton Blvd, #191
Rochester Hills, MI 48309
United States
Email: orders@proseedwellness.com